Contact us
Last updated: 2026-11-01T19:44:00+00:00
We prefer a written record to a conversation nobody can check later, so this page has no phone number and no contact form.
Contact [email protected] about anything to do with this website, whether that is a mistake in the wording, a link that fails, uncertainty over privacy or cookies, or a page copying us.
Account, payment and bonus questions
Such issues are the gaming platform's responsibility, not something we take on. When you just need a quick answer, the live chat in your account beats every other option; anything formal, along with documents, should instead go to the platform's own support address. An email sent to us has no power to open accounts, release withdrawals or restore bonuses, as account access is not something we have here.
What to include
- The email address registered on the account, so the case can be found.
- Time zone included, tell us exactly what date and time it was.
- Where the issue can be seen on screen, a screenshot of it.
- For payment questions, include the transaction reference.
With those four items a case can usually be checked straight away. Without that information, expect the first response to simply request it, adding a day's delay.
Response times
There is no guaranteed hourly turnaround stated on this page. Timing makes a real difference, and a promise that lets you down at three in the morning leaves you worse off than an honest silence. Messages are dealt with in the order they land.
Complaints
A platform reply that does not solve your problem calls for a written follow-up and escalation through the operator's own complaints route. That route used up, escalate to whichever authority issued the licence; you will find its details in the platform's footer.
Emailing to ask for your password, your card's number or a one-off code is simply not something we would do. That rule applies just as much to anyone writing for us. 18+ only.